Originally Posted by Zarlak
They won't be able to look at your account on the Caf, it will create a footprint on your account and if they get audited and see no phone call they may get fired. People get sacked from my work all the time for going into peoples accounts to check stuff for them.
Best thing is to ring them, or see if they have a live chat or email service.
I don't want anyone to look at my account. Just tell me if I'm getting what I should be for £85 - ignoring the fact for a moment that I haven't asked for an XL package.