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Do you have Vista? I'm sure Directx 10 came out for that.
If its XP then I'm not so sure, it should work if you have installed off the two sources you have listed.
A few other ideas to waste your time with:
Try uninstalling it and re-installing it.
Run the Windows CD to see if it can find any problems.
Go to a nerd forum and ask there.
Buy a new computer.
EDIT: Check if it is actually installed as well - Go to Start > Control Panel > Direct X - it should say there in the properties if it is, if not run DxDiag...
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