Thanks for posting the video, love it when he snaps back. Love how he answers the Liverpool question and walks offDon't let his light mannered demeanor in most press conference and his baby face smile deceive you. There's a reason the baby face is followed by Assassin. He has a mean streak and I'm sure he uses it when necessary.
As for your hunch, I feel the exact opposite. No way you can have the dressing room and the positive vibes he's brought to the club in his 3 years without a level of closeness and mentoring personal from him in some cases.