I'm probably not the most informed on the matter, but I know a group of ST Holders and they all agree that the method of forwarding their ticket onto someone else is quite poor. The person that receives 'their' ticket doesn't automatically get their seat apparently, which seems bonkers. The club may sell that seat to someone else first and give a different seat to the person in question. This group of people obviously have friends/family who they generally give their ticket to, and they all know each other. It seems silly when that person may be forced to sit elsewhere when they'd obviously want to sit with the people they know. This often leads to people sharing screenshots of their ticket instead of doing it through the system.
If you miss two games, you are at risk of losing your ST for the next season. Another outrageous decision in my opinion. It just feels very anti-consumer. Trying to stop touting and invalid sharing of tickets, but probably hurting just as many die-hard fans, whom have been long-term ST holders in the process.
That's the general gist I get from talking to fans and ST holders. Nobody likes it.