Terms and rules

1. Introduction

Welcome to RedCafe.net. By accessing or using our website (the “Service”), you agree to be bound by these Terms & Rules. If you do not agree with these terms and rules, please do not use the Service.

This Service is only available to users who are at least 13 years old. If you are younger than this, please do not register for this Service. If you register for this Service, you represent that you are this age or older.

2. User-Generated Content and Content Liability

• Content Responsibility: All content you submit, upload, or otherwise make available on the Service (“Content”) is solely your responsibility. The views expressed in Content are those of the author and do not represent the views of RedCafe.net.
• Third-Party Verification: Content may be reviewed by our staff and may be sent to third-party verification or spam prevention services. Do not submit any Content that you consider to be private or confidential.
• License to Use Content: By submitting Content, you grant us a non-exclusive, permanent, irrevocable, and unlimited license to use, publish, and republish your Content in connection with the Service, while you retain copyright.

3. Prohibited Content

You agree not to use the Service to post or link to Content that:

• Is defamatory, abusive, hateful, threatening, or otherwise likely to offend.
• Contains adult or objectionable material, including explicit pornography.
• Includes personal information of others without consent.
• Infringes copyright or intellectual property rights.
• Encourages unlawful activities, self-harm, or promotes terrorism or violence.
• Is spam, misleading, or intended solely to advertise without authorisation.
• Violates any applicable law.

4. Moderation and Enforcement

• Moderation Powers: We may remove or modify any Content submitted at any time, with or without cause, with or without notice. Requests for Content to be removed or modified will be undertaken only at our discretion. We may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice.
• Automated Access: You may not access the Service through automated means (e.g. scraping) without our prior permission.
• Multiple Accounts: Each user is permitted only one account. Duplicate or fraudulent accounts may be terminated.
• New Registrations: We reserve the right to reject any new account registration for any reason, including but not limited to suspected spam, previous bans, or any other grounds we deem appropriate. Registrations may be declined without notice or explanation.

5. Data Protection and GDPR Compliance

• User Rights: RedCafe.net complies with GDPR. You have the right to access, correct, or request the deletion of your personal data.
• Data Requests: To exercise your rights, please contact us via our contact page. We may ask you to verify your identity before processing your request.

6. Online Safety Compliance

RedCafe.net is committed to ensuring a safe online environment in full compliance with the UK Online Safety Act 2023 (OSA). In line with Ofcom’s guidance, we regularly conduct a risk assessment of our service. This process reviews the potential for illegal or harmful content to appear on our platform and informs the safety measures we implement.

Our assessment covers the following 17 categories of illegal content:

• Terrorism
• Child Sexual Exploitation and Abuse (CSEA)
  • Grooming
  • Image-based Child Sexual Abuse Material (CSAM)
  • CSAM URLs
• Hate
• Harassment, Stalking, Threats, and Abuse
• Controlling or Coercive Behaviour
• Intimate Image Abuse
• Extreme Pornography
• Sexual Exploitation of Adults
• Human Trafficking
• Unlawful Immigration
• Fraud and Financial Services Offences
• Proceeds of Crime
• Drugs and Psychoactive Substances
• Firearms, Knives, and Other Weapons
• Encouraging or Assisting Suicide (or Attempted Suicide)
• Foreign Interference Offence
• Animal Cruelty

We maintain comprehensive records of our risk assessment and the safety measures in place. These records are updated at least annually, or whenever significant changes occur, and are available to Ofcom upon request.

7. Reporting Violations

We encourage users to help us maintain a safe community. If you observe Content that violates these terms and rules, please report it using one of the following methods:

1. Built-In Report Feature: Click the “Report” button available on every post.
2. Contact Form: Submit a report via our contact page.
3. Direct Messaging: Visit our staff member list to message a moderator directly.

Based on this report, actions may include no action, content removal, warnings or account suspension issued to individuals responsible. If reported content involves potentially criminal content (e.g., CSAM, terrorism-related material), we will report it to the relevant authorities in accordance with our legal obligations.

8. Complaint & Appeal Procedure

RedCafe.net is dedicated to addressing concerns and complaints about content or moderation decisions promptly and fairly, within the constraints of our volunteer resources. Our complaint and appeal procedure is structured as follows:

How to Submit a Complaint or Appeal:

• Contact Form: Submit a detailed submission via our contact page.
• Direct Messaging: Reach out directly to a moderator by visiting our staff member list.

Information to Include:

• A clear description of your complaint or appeal.
• The username(s) of the individual(s) in question.
• Any evidence (such as screenshots) that supports your complaint or appeal.
• Your contact details (optional) if you wish to receive updates.

Handling Process:

Upon receipt, a moderator will conduct an initial assessment to determine:

• If the complaint or appeal falls within the scope of our rules and guidelines.
• The urgency and severity of the reported issue, prioritising complaints or appeals that may involve imminent harm or serious illegal activity.
• Whether the complaint or appeal provides sufficient detail to proceed with an investigation.

While we aim to respond within 7 days for urgent cases and within 14 days generally, please note that our capacity is limited. If a complaint or appeal is deemed to be unwarranted or made in bad faith, we reserve the right to not issue a response.

9. Changes to Terms

These Terms & Conditions may be updated from time to time without prior notice. Continued use of the Service constitutes acceptance of any changes. Major changes will be communicated through our website.