Iirc they did allow criticism back in the day, around 2009/10, and people were allowed to voice their concern.They never, ever cancelled phone-ins after games and they have started doing that for a while. God help anybody who wants to criticise. It is the RAWK version of fan TV. Everything is rosy and do not say anything negative. If things get a lot worse, they might find they don't need a fan channel on Sky.