All ticket/travel information thread - 2019/20 edition - Touting will not be tolerated on the site

philipos

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I was due to go to Linz (but didn’t - I managed to cancel hotel and part of train fare in Austria). I’ve just received a text from the club to say that as well as refunding the match ticket they will pay a fixed amount of £350 to cover travel costs. For once, the club have been very generous.
 

TMDaines

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I've got all the fixtures in my calendar. Had a reminder yesterday that LASK game was gonna kick off in 15 minutes
No idea what you’re on about, mate. United played Juve last night and are off to the Nou Camp after winning 3-2!
 

Stuoxford

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Hi, on a more serious side, I’ve been getting my renewal docs for next season. Can the club be in a position to offer season tickets for next year? No one knows when the season will restart and, will they offer refunds for the remaining games for this season. Football might be behind close doors for a long time. And I’m an optimist!,,
 

Sandikan

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Hi, on a more serious side, I’ve been getting my renewal docs for next season. Can the club be in a position to offer season tickets for next year? No one knows when the season will restart and, will they offer refunds for the remaining games for this season. Football might be behind close doors for a long time. And I’m an optimist!,,
Was that in the post?
They can't stick with the original 1st may deadline as that's the earliest we can even get this season going for again!
 

Yik

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Hi, on a more serious side, I’ve been getting my renewal docs for next season. Can the club be in a position to offer season tickets for next year? No one knows when the season will restart and, will they offer refunds for the remaining games for this season. Football might be behind close doors for a long time. And I’m an optimist!,,
Yes I've been wondering about this too as I got a call this afternoon from United. I mean for me its not a renewal but a first time thing. I'm personally of the opinion that there is a very high probability of next season being a complete washout. Certainly there is almost zero chance of football resuming in stadiums in August.

Apparently legally, they dont have to refund you for lost matches, its something to do with the terms of the season ticket.
 

Stuoxford

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Yep it seems slightly devious that they are keen for their fans to sign up for a season that might not even take place. I thought they would have waited until the season starts again. In this way, they would be in a position to see if they could honour this season’s remaining games.
 
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Hi, on a more serious side, I’ve been getting my renewal docs for next season. Can the club be in a position to offer season tickets for next year? No one knows when the season will restart and, will they offer refunds for the remaining games for this season. Football might be behind close doors for a long time. And I’m an optimist!,,
No chance the club can do renewals before it's even decided how this season is to finish and whether or not it'll be BCD.

If the season gets played out in May/June/July BCD then the club will almost certainly be offering ST holders a credit on next season rather than refunds, so it'll make much more sense for them to hold off and offer that option.
 
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Apparently legally, they dont have to refund you for lost matches, its something to do with the terms of the season ticket.

Well legally that's bollocks obviously, despite what it says in the T&C's @Yik.

All hotel chains in the UK, including the notoriously difficult Premier Inn and Travelodge have this week had to offer refunds/cancellations/vouchers/rebooking on their NON-FLEX rates. The T&C's are crystal clear here but legally they wouldn't have a leg to stand on.

As mentioned in my previous post United will almost certainly offer a 4 match discount on renewals as compensation for these final 4 homes games if played BCD.
 

Yik

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Yep it seems slightly devious that they are keen for their fans to sign up for a season that might not even take place. I thought they would have waited until the season starts again. In this way, they would be in a position to see if they could honour this season’s remaining games.
I would be alright with paying up as long as United (and other clubs) are transparent about the fact that this may well amount to an interest free loan for possibly the duration of next season, and that the season ticket is just for whenever football resumes whenever that may be. The lads that call you up from United aren't really up front with this which I find rather odd. United need to be clear what happens to the season ticket in case of a curtailed season, a season played BCD or a completely suspended season. They surely, at this point in time cannot believe a packed Old Trafford in August is anything but a pipedream.

Also, the more I think about it, it seems unjustifiable to give such a loan to United given we wouldn't be in financial stress even if the suspension of football is massively prolonged.

Well legally that's bollocks obviously, despite what it says in the T&C's @Yik.

All hotel chains in the UK, including the notoriously difficult Premier Inn and Travelodge have this week had to offer refunds/cancellations/vouchers/rebooking on their NON-FLEX rates. The T&C's are crystal clear here but legally they wouldn't have a leg to stand on.

As mentioned in my previous post United will almost certainly offer a 4 match discount on renewals as compensation for these final 4 homes games if played BCD.
I had a quick read of this article :

https://www.express.co.uk/sport/football/1254808/Premier-League-season-tickets-refund-coronavirus-fixtures-suspended

Manchester United’s ticketing policy says: “Where any match is cancelled, abandoned or postponed the Club shall have no liability whatsoever to Ticket Holders or any Authorised User in respect of any such match except that, following any cancellation, abandonment or postponement of a home match, a Ticket Holder (or an Authorised User) shall be entitled to attend the rearranged match (if any).”


However for goodwill reasons I would imagine, that yes it would be a PR disaster not to refund in these circumstances.
 
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Manchester United’s ticketing policy says: “Where any match is cancelled, abandoned or postponed the Club shall have no liability whatsoever to Ticket Holders or any Authorised User in respect of any such match except that, following any cancellation, abandonment or postponement of a home match, a Ticket Holder (or an Authorised User) shall be entitled to attend the rearranged match (if any).”

However for goodwill reasons I would imagine, that yes it would be a PR disaster not to refund in these circumstances.
Yeah I know it's in the T&C's, I said that; but Premier Inn, Travelodge and a shit load of other huge companies also don't have to offer you a penny on NON-FLEX stuff according to much stricter T&C's. But currently they are, because legally they would be fecked otherwise.

Non-Flex rate room bookings may be cancelled (i) within 24 hours of making a booking, or (ii) before 1pm where a booking is made less than 24 hours prior to 1pm on the day of arrival. A full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation. For the avoidance of doubt, the room(s), any associated meals and/or other additional extras cannot be cancelled, amended or refunded after the cancellation period (including any “no shows”), although additional meals or extras may still be added.

You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For bookings for stays from 19th March – 31st May 2020
Based on the latest Government advice we will now be providing customers an opportunity to cancel their Non-Flex or Semi-Flex booking and obtain a full refund. At this stage, this only applies to customers whose stay is due to commence between 19th March 2020 and 31st May 2020. The booking must be cancelled by 23:59 the day prior to arrival.

T&C's are not always legally binding, and in this case of Covid-19 there's feck all chance they will be so it won't be for PR reasons.
 
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Stuoxford

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I would have thought they would have been totally upfront about season tickets. The fact that my latest email was only last week seems that they are keen to get the money of their fans. If we paid, I bet we wouldn’t get the money back without a fight.