In your opinion. In my opinion you're talking rubbish but opinions are like arseholes of course aren't they? I've given my reasons above for why hers seems to me a perfectly reasonable reaction.
What is clear is that the BBC have insinuated that this girl has done something illegal based off a couple of credible-ish sources, claimed they contacted the relevant people for comment, and this girl is saying they didn't. If so, their standards of journalistic integrity are poor.
And not only that, regardless of whether the story is true or not, they're basically picking on people with feck all power who were desperate to escape a brutal regime and most likely feared for their lives in one way or another. They've not gone after the people who made the decisions really i.e. the Home Office. They got a generic comment from Priti Patel about how great she is and just left it at that. The whole scheme is inherently flawed and was clearly dreamt up for PR rather than any real desire to help, and if what they are saying is true then the implementation of it was also shoddy on top of that. But yet somehow the blame ends up with the little people which is lovely isn't it? I expect better from an "impartial" state broadcaster personally.