In England, people are neither handing over many contacts — about five, on average — nor following the rules. In a
survey of about 32,000 Britons, less than one in five who reported coronavirus symptoms said they had stayed home. Of those alerted that they had been close to an infected person, only one in 10 said they had complied with orders to self-isolate.
“It suggests there is some degree of skepticism in the population to engagement,” said Professor Christophe Fraser of the University of Oxford, an adviser to the government’s tracing program, referring to the
proportion of known cases — a fifth — who handed over no other names.
Crucially, many Western governments have failed to cushion the financial and psychological blow of self-isolation by guaranteeing people tests or giving them enough money to weather two weeks without work.
People self-isolating and unable to work in England were eligible for just
13 pounds, or $16.70, per day, until the government increased the payments this past week.
“You need to have the trust of people for this to work, and trust comes by whether you’re going to take care of me,” said Dr. Jason Wang, a Stanford University professor of health policy who has studied Taiwan’s coronavirus response. “If I’m sick, are you going to help me, or just quarantine me? Are you going to get me tested on time?”
With tests results lagging in many countries, contact tracers cannot get ahead of the virus. In Paris, people wait up to a week to get testing appointments and results. England recently recorded a backlog of nearly 200,000 untested lab samples, making it impossible to track the virus through newly reopened schools.
Danielle Lennon, who lives in hard-hit northeastern England, sat in a mile-long line of idling cars for almost an hour to get her 7-year-old daughter tested, only for someone to announce that the testing center was closed.
“The government has kind of lost the general public on this, through incompetence,” she said.