Dear Sirs,
By way of introduction, I have been contacted by a season ticket holder in relation to the above tickets.
He has been a lifelong season ticket holder of over 40 years and has recently contacted me about having his tickets confiscated by the club. The explanation provided by the club was that he was 'touting' tickets.
He has explained the situation, which is that whenever he was unable to attend a game, or his family members, he would let his friends attend the games either for free, or at full value for the games in order to ensure the tickets did not go to waste. He is an esteemed member and moderator of the leading Manchester United forum Redcafe.net and as you can see from the link provided (
https://www.redcafe.net/threads/united-have-confiscated-my-season-tickets.434001/page-3), many fans and fellow friends of his have vouched for his kindness and honesty with regards to providing tickets when he has been unable to go to games himself and he has at no stage ever looked to profit from the tickets, which is evidence that negates the accusation that he is involved with 'touting'. The definition of a ticket tout is 'a person who buys
tickets for an event and resells them at a much higher price' which has not been the case here.
He is devastated about not being able to see his beloved club, and to make matters worse the club has not been in touch about at least providing remuneration for the tickets that have been taken from him, which is frankly unacceptable and a contravention of trading standards and the Consumer Rights Act 2015. We understand the club may be worried about tickets changing hands on a frequent basis, and therefore acted in haste to prevent what they understood to be 'ticket touting' situation, but the ST holder is keen to clarify the situation and ensure any confusions are cleared up without having to resort to legal means or through the media.
If you would like to discuss this further, please feel free to email me or call on the number provided below in my signature.
Kind regards
Raees